Good News for BPO

August 8, 2008

BPO agents can work and still enjoy their home ambience. The government has given its go-ahead to agents working at call centres — other service providers included — to work from home. The decision, thus, fulfils a long-standing industry demand to lower operating costs and bring in more people, including women and the physically-challenged, into the BPO workforce.

According to a recent memorandum issued by the department of telecom (DoT), the concept of work-from-home agents has been introduced for companies registered under other service providers (OSPs) category which would have to pay a Rs 5-crore bank guarantee for this purpose. Services like call centres, network operation centres, tele-marketing, tele-education, tele-medicine and tele-trading come under OSPs

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